Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Sale and Discounted Items: Products purchased using a discount code, coupon, or during a promotional sale are eligible for exchange only and are not eligible for a refund. This applies to change-of-mind or sizing/preference-related requests. If a discounted or sale item arrives defective, damaged, or incorrect, it remains fully eligible for a refund under the terms outlined in "Damages and issues" below — the exchange-only restriction never overrides your right to a remedy for a faulty item.

To start a return, you can contact us at hello@thekokumtree.com. Please note that returns will need to be sent back to us at your cost.

If your return is accepted, we’ll send you a set of instructions to follow. Items sent back to us without first requesting a return will not be accepted. 

Returns - We will issue a full refund, including any applicable sales taxes, for any products returned within the requirements outlined below. Please note that any shipping fees you may have paid in connection with your purchase are non-refundable.

You can always contact us for any return question at hello@thekokumtree.com. 

Customers outside Canada - Refunds for any import/customs/duty fees/sales taxes charged to you at the time of import or delivery should be sought through your local customs bureau. The Kokum Tree cannot provide any coverage for this.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.